Refund Policy

1. General Overview

This Refund Policy sets out how IASoft PVT LTD (“IASoft”) handles refunds for its software products and services.

2. Software Products

Our one-time-purchase software products carry a 14-day money-back guarantee. Request a refund within 14 days of purchase and we will issue it in full — no questions asked, no reason required, and no exceptions. Editions distributed free of charge, such as Axiom Community, involve no payment and so have nothing to refund.

Software purchases are processed by our merchant of record, Paddle. Refunds of these purchases are also available in accordance with Paddle’s buyer terms; nothing in this policy limits any right you have under them or under applicable consumer law.

3. Subscriptions

Subscription plans, such as CodePlate plans, renew automatically. You can cancel at any time from your account page: cancelling stops the next renewal, and you keep access until the end of the period you have already paid for.

The first payment for a subscription carries the same 14-day money-back guarantee as section 2: request a refund within 14 days of that payment and we will issue it in full, without asking for a reason. Renewal payments are not covered by the guarantee, so cancel before your next renewal if you don’t want to be charged for another period. If a renewal charge surprised you, contact us and we will look at it with you. Nothing here limits any right you have under Paddle’s buyer terms or applicable consumer law.

A refund cancels the subscription. Where the subscription let you download content, such as CodePlate templates, the license to everything you downloaded during the refunded billing period ends with the refund, as that product’s license sets out.

4. Custom Work and Other Services

Custom software development, hardware design, and other contracted services are quoted and agreed individually, and are not sold through our online checkout. Refunds for these engagements are assessed case by case, taking into account the work completed, and are set out in each project’s agreement. Defective or damaged hardware delivered to you is always eligible for repair, replacement, or refund.

5. Payment Processing

All approved refunds will be processed back to the original method of payment used during the transaction. Depending on your financial institution and the payment processor (Paddle), it may take several business days for the refunded amount to reflect in your account.

6. Requesting a Refund

Email [email protected] with the subject line “Refund Request” and your invoice number. For a payment covered by the 14-day money-back guarantee in section 2 or 3, we issue the refund on receipt and will not ask you for a reason. For contracted services, include your order details and we will reply promptly.